Frequently Asked Questions

There are many questions that we hear regularly. We thought we’d share some of those with you in an effort to get you answers more quickly. If you still have questions or concerns, feel free to contact us at 513-777-2371 or email us at and we will contact you at our earliest opportunity.

Our mission and services are designed to serve our members directly. We do not make decisions based on the profitability of the network. Instead, our decisions are guided by offering the greatest opportunities for success to our members.

At CPAN, our fees are structured based on a per admission utilization. CPAN provides a billing summary to support quarterly invoices to our providers.

Our membership is growing every day. We currently have more than 300 facilities offering a variety of skilled nursing service in rural, urban, and suburban communities across Ohio. To check to see if a facility is in our network, visit our Facility Search page.
Contact Lisa Cowden, the Vice President of Strategic Partnerships, for new partner opportunities at 513-777-2371, ext. 1025 or email her at

All new providers must complete the credentialing process to be loaded onto our network managed care contracts. The credentialing process can take up to 90 days unless it’s with a payor we are delegated for credentialing. Our delegated contracts will allow you to move onto the contracts within 30 days or less based on the time of the month that you enter the network.

CPAN facilitates the pre-cert authorizations for Part A services only. Our contracts cover Part B services but the provider is responsible for obtaining authorization for Part B services.

CPAN doesn’t provide billing services for the providers. CPAN does provide billing templates with the information needed for the provider to create and submit their claims to the payor directly. The providers will receive their payments directly from the payor.

CPAN’s case management services include facilitating the initial pre-cert authorization and the continuing skilled authorization. CPAN works collaboratively with our skilled nursing facilities to efficiently complete these services on behalf of the providers.